As products reach the end of their development life cycle and mature, there is a different set of activities that needs attention. These relate to maintenance and support and are very critical in ensuring the long term value of the product. Customers who start using the product demand more functionality, improvements in usability and adaptation to changing technology scenarios.
Such product enhancements involve us working closely with the customer to understand the market demands and incorporate new feature upgrades on an ongoing basis. We understand the clients' requirements and use resources that are well versed with and have deep understanding of the architecture and design of the software product to provide comprehensive support and maintenance.
Product sustenance includes ongoing management of software defects, issues, risks, change requests, deployment and packaging. This, in a broader sense, comprises Trivium's support to Product Release Management.
We now have over one
hundred customers using our Wireless Warehouse product running on different industrial
mobile devices. It needs to be regularly customized and adapted to newer INFOR ERP
software releases as well as mobile platforms.
I have no hesitation in stating that the support provided by Trivium in the past three years has been a major contributor to our success in keeping our customers satisfied, and gaining new customers.
It continues to be a pleasure to deal with your very competent team.
ConnectData, Ellwangen, Germany