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Data Privacy Policy

We appreciate your interest in our company and take the protection of your personal data very seriously. This privacy policy informs you about what personal data we collect, how we process it and what rights you have as a data subject.

Responsible for data processing

Responsible for data processing within the meaning of the General Data Protection Regulation (GDPR) is

Trivium eSolutions GmbH
Hauptstraße 8
82008 Munich-Unterhaching
Germany
E-mail: info.de@trivium-esolutions.com

External data protection officer

Our external data protection officer is provided by:

PROLIANCE GmbH
Leopoldstr. 21
80802 Munich
Germany
E-mail: datenschutzbeauftragter@datenschutzexperte.de

If you have any questions about data protection, you can contact us or our data protection officer at any time.

What data do we collect and for what purpose?

Access data and server log files

When you visit our website, technical data is automatically collected (e.g. browser type, IP address, pages visited). This data is required to provide the website securely and efficiently. Our website is hosted by GoDaddy (https://www.godaddy.com). The server we use is located in the EU.

Contacting

If you contact us by e-mail or contact form, we store the data you provide to process your request.

Applications

You can send us your application either by e-mail or via our application form. Applications are stored and processed in our HR tool Factorial (https://factorialhr.de). Your data will be used exclusively for the application process and treated in accordance with the applicable data protection regulations.

We have summarised our Data Protection Information for Applicants in a PDF document. The document includes a German and English version.

Customers, Contractual Partners and Interested Parties

Customers and potential customers are stored in our CRM system Close (https://www.close.com). This data is used exclusively to manage customer relationships and to optimize our business processes.

We have summarised our Data Protection Information for Customers, other Contractual Partners and Interested Parties in a PDF document. The document includes a German and English version.

Visitors

Visitors to our site in Unterhaching, Germany are stored in our visitor management system EinfachGast (https://www.einfachgast.de). This data is used exclusively to manage your visit and to optimise our business processes.

We have summarised our Data Protection Information for Visitors in a PDF document.

Cookies and tracking technologies

Web Analytics and Advertising 

We use a combination of self-hosted and third-party tools to understand how visitors interact with our website and to optimize our advertising efforts: 

Matomo (self-hosted) 
We run our own Matomo instance—hosted on GoDaddy—to track user behavior. Cookie consent is requested via Cookiebot. To protect your privacy, IP addresses are anonymized by removing the last two bytes before storage. All data collected by Matomo remains on our servers, is never shared with third parties, and is used solely to improve our website. 

Google Analytics 4 (GA4) & Google Ad Manager 
In addition, we employ Google Analytics 4 and Google Ad Manager (both operated by Google Ireland Limited) togather further insights into device, browser, and browsing behavior. This data helps us analyze overall website traffic and tailor our online advertising and marketing campaigns for better performance. Data processing by Google complies with the GDPR and other applicable data protection regulations. For details, please see Google’s Privacy & Terms and the Google Analytics Data Privacy overview. You can manage your consent preferences or opt out of personalized ads at any time via Google Ads Settings.

Marketing newsletter with HubSpot

We offer a HubSpot (https://www.hubspot.com) newsletter to which you can actively subscribe. You have the option to unsubscribe at any time. You can subscribe and unsubscribe via a secure opt-in/opt-out function. Your e-mail address will be used exclusively for sending the newsletter.

Embedded content (Vimeo, LinkedIn, etc.)

Our website uses third-party services such as Vimeo and LinkedIn. These are only loaded with your consent. Information on data processing by these providers can be found here:

Legal basis for data processing

The processing of personal data is carried out in accordance with Art. 6 GDPR:

  • Consent (Art. 6 para. 1 lit. a GDPR)
  • Performance of a contract or pre-contractual measures (Art. 6 para. 1 lit. b GDPR)
  • Legal obligations (Art. 6 para. 1 lit. c GDPR)
  • Legitimate interest (Art. 6 para. 1 lit. f GDPR)

Data transfer to third countries

Some of our service providers (e.g. Vimeo, LinkedIn, Close or Hubspot) process data outside the EU, in particular in the USA. In these cases, data is transferred on the basis of EU standard contractual clauses or other suitable protective measures.

Storage duration

We only store your personal data for as long as is necessary for the respective purpose or for as long as there are statutory retention obligations.

Your rights as a data subject

You have the right to:

  • Information (Art. 15 GDPR)
  • Rectification (Art. 16 GDPR)
  • Erasure (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Objection to the processing (Art. 21 GDPR)

You can exercise these rights at any time by contacting us.

Trivium India Private Limited

Grievance Redressal – India

Trivium India Private Limited is committed to protecting personal data and addressing concerns relating to its collection, processing, storage and protection.

Under applicable Indian data protection laws, Trivium India has designated a Grievance Officer to receive and address concerns and grievances relating to personal data processed by the company.

Grievance Officer – Contact Details
Name: Surbhi Anand
Designation: Grievance Officer
Organisation: Trivium India Private Limited
Postal Address: 204, Double Road, Indiranagar 2nd Stage, Bangalore 560 038, India
Email: grievance.in@trivium-esolutions.com
Telephone: +91 80 4211 5694

How to Lodge a Grievance
If you have any questions, concerns, or grievances about how Trivium India Private Limited processes your personal data, you may contact our Grievance Officer using the details above. This includes concerns relating to the collection, use, storage, disclosure, correction or deletion of your personal data.

To help us address your concern or request, please provide a clear description of the matter along with your name and contact details, where applicable. You may also provide relevant supporting information or documentation, where available. 

Additional information may be requested, where necessary, to verify your identity or investigate the matter. Please avoid including unnecessary sensitive personal information or identity documents in your initial communication.

Grievance Resolution

  • We will acknowledge receipt of your grievance within two working days.
  • Your grievance will be reviewed and addressed as promptly as possible, in accordance with applicable legal requirements.
  • We aim to resolve grievances within one month from the date of receipt and will communicate the outcome to you.
  • Where additional information is required to address your grievance, we may contact you for clarification.

All grievances will be handled confidentially, with access restricted to authorised personnel involved in their review and resolution.

Updating the privacy policy

We reserve the right to amend this privacy policy in order to adapt it to changed legal requirements or new technologies. The current version can be found on our website.

Last update: 06.10.2026